Refund policy

Warranty and Return Policy

🛠 Warranty Policy

Sampaguita Pickleball Store provides:

• 7-Day Replacement Warranty
• 180-Day (6-Month) Manufacturer Warranty (Service Only)

🔄 7-Day Replacement Warranty

This allows customers to inspect the paddle before use.

• The paddle must be unused, with handle plastic seal intact
• No accessories installed (overgrip, edge guard, etc.)
• Applies only to:
• Major factory defects
• Deep scratches, large dents, or major paint defects

Not Covered:

• Minor scratches or cosmetic marks (common due to shipping)
• Any paddle that has been used or modified

🛠 6-Month Manufacturer Warranty (Service Only)

Covers defects in materials and workmanship under normal use.

Warranty Conditions:

• Valid for 180 days from date of purchase
• Requires proof of purchase from Sampaguita
• Valid only for the original purchaser (non-transferable)
• Product must be brand new at time of purchase
• Applicable only to products shipped within the Philippines

Warranty Coverage:

• Manufacturing defects
• Workmanship issues under normal play

Not Covered:

• Normal wear and tear (faded graphics, ball marks, reduced grit/spin)
• Damage due to misuse (hitting ground, net, other paddles, etc.)
• Edge guard wear from regular play
• Modifications or unauthorized repairs
• Abuse, negligence, or accidents
• Commercial or rental use

Important Notes:

• Defective items are not eligible for refund
• Approved claims will be repaired or replaced with equivalent item/parts
• Replacement paddles follow the original warranty period (no reset)
• Customers are responsible for shipping costs for warranty claims
• Sampaguita reserves the right to inspect and determine warranty eligibility

📩 For warranty claims, email: sampaguitasports@gmail.com
(Subject: Warranty Claim)